Terms & Conditions

RT&C du Grand Reims terms and conditions of sale

Article 1 – Preamble

Article 1.1. Seller’s designation

REIMS TOURISME &CONGRES, a public establishment of an industrial and commercial nature, registered under the Siren number 534 489 281, whose head office is located at 6 rue Rockefeller – CS 60013 – 51725 REIMS CEDEX. Telephone: +33 3 26 77 45 00

General Manager: Philippe VERGER

E-mail address: accueil@reims-tourisme.com

Registration with the register of travel and holiday operators: IM051120001

Financial guarantor: APST, 15 avenue Carnot, 75017 PARIS.

Professional liability insurer: GAN ASSURANCES 8-10 rue d’Astorg, 75008 PARIS.

Covered risks: bodily injury, property damage and consequential loss, damage to entrusted property.

Hereinafter referred to as “RT&C” or “the Seller”.

Article 1.2. Object

The purpose of these general terms and conditions is to define the rights and obligations of the parties in connection with the marketing by RT&C of tourist services provided directly by RT&C or by partner service providers, to persons who are consumers or non-professionals within the meaning of the French Consumer Code or travellers within the meaning of the French Tourism Code and who have the legal capacity to contract (hereinafter referred to as “the Client(s)”).

Article 1.3. Definitions

Customer: a person who is a consumer or non-professional within the meaning of the French Consumer Code, or a traveller within the meaning of the French Tourism Code, and who contracts with RT&C under these general terms and conditions of sale.

Service: travel service or tourist package within the meaning of articles L. 211-1 et seq. of the French Tourism Code.

Service provider: The natural or legal person who provides the service defined above.

Online contract: contract concluded within the framework of the purchase of service(s) on the RT&C website: www.reims-tourisme.com.

Distance contract: any contract concluded between a professional and a consumer, within the framework of an organized system of remote sale or provision of services, without the simultaneous physical presence of the professional and the consumer, by the exclusive use of one or more remote communication techniques until the conclusion of the contract, excluding the RT&C website.

Durable medium: any instrument enabling the consumer or professional to store information addressed personally to him or her, so that he or she can refer to it at a later date for a period of time appropriate to the purpose for which the information is intended, and which enables the identical reproduction of the stored information (article L. 121-16 of the French Consumer Code).

Article 2 – Content and scope

These general terms and conditions of sale apply ipso jure to all services sold or offered for sale by RT&C. They apply to sales through all distribution and marketing channels. Any order or purchase implies unreserved acceptance of these general terms and conditions of sale, which take precedence over all other conditions, with the exception of those expressly accepted by the seller and included in the booking contract. The customer declares that he has read and accepted these general terms and conditions of sale and the special terms and conditions mentioned in the contract before booking and concluding the contract. The Customer also declares that he/she has read and accepted the general terms and conditions of sale of the service provider carrying out the Event prior to booking.

Article 3 – Pre-contractual information

Prior to placing an order and/or entering into a contract, the customer acknowledges having been informed, in a legible and comprehensible manner, of the general and special terms and conditions of sale and of all the information listed in article L. 221-5 of the French Consumer Code and article R. 211-4 of the French Tourism Code. The Customer further acknowledges having been provided with the form taken in application of the decree of March 1, 2018 “fixing the model information form for the sale of travel and holidays”.

Article 4 – Booking and payment terms

Article 4.1. How to reserve

Reservations for services must be made online via the RT&C website (www.reims-tourisme.com), or at one of RT&C’s reception points. The online booking process is as follows:

1° Viewing by the customer of the service they wish to purchase with its price or obtaining the information from an RT&C travel consultant (face-to-face at one of RT&C’s reception points or by telephone).

2° The customer clicks on the service in question to consult the details and description, accompanied by a calendar of booking availabilities in real time, or obtains the details of the service from an RT&C travel consultant.

3° The customer chooses the date and time of the service (if several times are available).

4° The customer selects the number of participants (adults and children).

5° They add the selected service to their shopping cart. At this point, the customer can choose whether to continue with the booking or continue shopping by adding further services.

6° The Customer can access a summary of the order before confirming it.

7° The customer fills in a contact form (surname, first name, e-mail address, telephone number) and makes a secure payment using one of the payment methods of his choice. Once the order and payment have been registered, the Customer receives an order confirmation by e-mail. If the service provider so requests, RT&C may ask the Client for a deposit. The amount of the deposit and the due date for payment of the balance will be specified to the Customer on the Service offer.

Article 4.2. Final price and additional taxes

The final price is quoted in euros, including all taxes (VAT) per person. The price includes the items listed in the contract and the online booking fee. Unless otherwise specified in the contract, it does not include pre- and post-carriage, single room supplement, local transport, tourist tax, optional insurance, additional merchandising products or personal expenses. When a customer occupies alone a room designed for two people, he will be charged a supplement called “single room supplement”, indicated in the price before validation of his order.

Article 4.3. Terms of payment

The Client warrants to RT&C that it has the necessary authorizations to use the method of payment chosen by it when validating the contract. RT&C reserves the right to suspend any reservation management and any execution of services in the event of refusal to authorize payment by credit card by officially accredited organizations or in the event of non-payment of any sum due under the contract. In particular, RT&C reserves the right to refuse to honour a reservation from a Client who has not paid in full or in part for a previous reservation, or with whom a payment dispute is being administered. Payments made by the Client shall not be considered final until RT&C has received the sums due. The consumer has several means of payment offering optimal security among the following (non-exhaustive list), depending on the type of service booked, as indicated in the special conditions of sale:

1. by credit or debit card (Carte Bleue, Visa, Mastercard, American Express),

1. by SEPA bank transfer (transfer charges to be paid by the customer), by Paypal bank transfer,

1. by dematerialized payment or electronic wallet offered by Stripe: https://stripe.com/fr/payments/payment-methods-guide#fiches-techniques-d….

1. in cash if the sale takes place at one of RT&C’s reception points.

Article 5 – Commencement and content of services

Tickets or vouchers that can be ordered on the site are generally subject to a specific validity period or date. By definitively confirming his/her order on the site, the buyer acknowledges that he/she is fully aware of the validity date or period applicable to his/her order. Any ticket not used on the scheduled date or within the stipulated validity period is non-refundable. The services offered on the site take place on the dates and at the times indicated (participants are advised to arrive 15 minutes before the start of the activity). The location is specified for each service. The duration of the service may vary slightly, depending in particular on the number of participants on guided tours and the degree of interactivity between the participants and the partner. The times indicated must be respected in order to guarantee the smooth running of the service. The various partners are not obliged to wait for a late participant. No refunds will be made in the event of late arrival or late arrival at the venue.

Article 6 – Tickets

Tickets, received by the purchaser at the e-mail address given at the time of purchase, either printed or on a smartphone, or given on site against the voucher, are valid only for the service booked, and for the date and time specified. They must be presented on arrival, and kept for the duration of the service. Access to the service is no longer guaranteed after the specified start time, and no refund will be given. You may be asked to show valid identification at the entrance to certain services. This must match the name on the ticket if it is a personal one. In agreement with the supplier and RT&C, the purchaser can present his ticket in digital format on his smartphone to access the activity. This digital document is proof that the purchaser has booked the activity.

Article 7 – Compliance with the rules

Our outdoor activities require participants to be in good physical condition. For outdoor activities, participants must wear good footwear and clothing suited to the day’s weather conditions. In sensitive natural areas, participants must stay on the trails and respect private sites. Each participant must comply with the rules of caution, traffic, hygiene and safety, and follow the guide’s advice. RT&C and the service provider reserve the right to exclude any participant who does not comply with the above rules, or who disrupts the service.

Article 8 – Price revision

RT&C undertakes to apply the rates in force at the time of booking, but reserves the right to modify its prices unilaterally under the conditions set out in this article. In accordance with article L. 211-12 of the French Tourism Code, the price may be modified upwards or downwards after the reservation has been validated to take into account changes in :

1° Passenger fares resulting from the cost of fuel or other energy sources;

2° The level of taxes or fees on travel services included in the contract, imposed by a third party not directly involved in the execution of the contract, including tourist taxes, landing taxes or embarkation and disembarkation taxes in ports and airports; or

3° Exchange rates relevant to the contract. The customer will be notified in a clear and comprehensible manner of any increase in price pursuant to the preceding paragraph, together with a justification and calculation, on a durable medium, no later than twenty days before the start of the services. Conversely, the Customer is entitled to a price reduction corresponding to any reduction in the costs mentioned in 1°, 2° and 3°, which occurs after the contract has been concluded and before the start of the trip or stay. In the event of a price reduction, the organizer or retailer has the right to deduct its actual administrative expenses from the refund due to the traveler. At the traveler’s request, the organizer or retailer will provide proof of these administrative expenses. If the increase exceeds 8% of the total price of the package or travel service, the traveler may accept the proposed change, or cancel the contract without paying cancellation fees and obtain a refund of all payments already made.

Article 9 – No right of withdrawal

Please note that the sale of Tickets constitutes a leisure service to be provided on a specific date or during a specific period. In accordance with article L.221-28 of the French Consumer Code, Customers do not benefit from the right of withdrawal on Tickets. Article L. 221-2 of the French Consumer Code also excludes this option for passenger transport and tourist packages. RT&C takes advantage of this absence of right of withdrawal and indicates that for all services falling within the scope of article L. 221-28 or L. 221-2 of the French Consumer Code, the Client will not have any right of withdrawal.

A Ticket cannot be reimbursed, even in the event of loss or theft, nor can it be taken back or exchanged, except in the event of cancellation or postponement of the service by the service provider or in the event of force majeure. In the event of cancellation of the service by the service provider, the Customer shall request a refund from the service provider via RT&C. Reimbursement will be made solely on the initiative and under the responsibility of the service provider. The provider may communicate on claims through the tools provided by RT&C.

In the event that RT&C is the organizer and direct supplier of the service concerned by a cancellation, all requests for reimbursement must be sent by e-mail to reimsatable@reims-tourisme.com no later than September 30, 2024. Beyond that point, no reimbursement request will be considered, even on an exceptional basis. Refunds will be made no earlier than 15 days after the end of the event. No refunds will be made at the Reims Tourisme & Congrès counter.

In the absence of default or fault on the part of RT&C, the Service Fee shall not be refunded to the Customer. Nevertheless, in the event of failure or fault on the part of RT&C in the performance of the Services, and in particular in the sending of the Ticket to the Customer Account and/or to the e-mail address indicated by the Customer within the period indicated, the Customer may obtain reimbursement of the Total Price of the Ticket.

Article 10 – Legal warranty of conformity

Article 10.1. Principle

RT&C is the sole guarantor of compliance with the contract. The non-professional or consumer customer may make a claim under the legal guarantee of conformity provided for in articles L. 217-11 et seq. of the French Consumer Code and articles 1641 et seq. of the French Civil Code.

Article 10.2. Implementation of the legal warranty of conformity

The consumer or non-professional Client must notify RT&C of any defects and/or lack of conformity as soon as possible after the services have been provided, in accordance with Article L. 211-16 II of the French Tourism Code. This communication must be made, with supporting documents, preferably within 7 days of the end of the services, so that RT&C can investigate the disturbance and assess the reality of the alleged defects efficiently and in the interests of both parties. Any defects and/or faults found will give rise to rectification, substitution, price reduction or reimbursement as soon as possible, taking into account the extent of the non-conformity and the value of the travel services concerned. In the event of RT&C proposing an alternative service or a price reduction, the traveller may only refuse the alternative services proposed if they are not comparable to what was agreed in the contract or if the price reduction granted is not appropriate. RT&C’s warranty is limited to the reimbursement of services actually paid for by the Consumer or Non-Professional Client and RT&C shall not be held responsible or liable for any delay or non-performance resulting from force majeure or exceptional or unavoidable circumstances.

Article 10.3. Seller contact details

In accordance with article R 211-6, 4° of the French Tourism Code, the Customer may contact RT&C rapidly using the contact details given in article 1.1. In order to communicate effectively with the Vendor, to request assistance if the Customer is in difficulty or to complain about any non-conformity observed during the execution of the trip or stay, the Customer must contact the Vendor in accordance with the “Designation of the Vendor” section of these General Terms and Conditions of Sale.

Article 11 – Protection of personal data

Article 11.1. Collected data

As part of its business of selling Tourist Stays and Services, the Seller implements and operates personal data processing operations relating to Customers and Beneficiaries. To this end, RT&C collects the following personal data: first name, surname, [civilité], date of birth, main postal address, e-mail address, telephone number, [composition de la famille], contract details, payment terms.

Article 11.2. Purpose

The collection of this personal data is essential to the performance of the contract, and in the event of refusal to provide it, no service will be provided. This personal data is collected for the sole purpose of managing the Vendor’s clientele in connection with the conclusion of the contract and its execution, on the basis of the customer’s consent. They are only used for the purposes to which the Customer has consented. More specifically, the purposes are as follows:

– Identification of people using and/or booking services,

– Formalizing the contractual relationship,

– Performance of services booked with RT&C,

– Contract and reservation management (including room allocation, travel management),

– Communication to partners with a view to the provision of services by the partners concerned,

– Accounting, including accounts receivable management and customer relations,

– Customer management operations,

– Sales communications and prospecting, animation.

Article 11.3. Persons authorized to access data

The persons authorized to access the data collected within RT&C are the following: employees of RT&C and its partners involved in the services requested by the Client, and where applicable, RT&C’s subcontracted service providers involved in the provision and/or administration of the services and having to intervene in this respect in the processing, it being specified that in such event, whether partners or subcontractors, this is done in compliance with the regulations in force.

Article 11.4. Data retention

The personal data collected is kept for the legal retention period relating to the purpose of the processing, and for no longer than five years. Personal data relating to the customer’s credit card is kept only for as long as is necessary to complete the transaction. RT&C implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and RT&C cannot guarantee the security of the transmission or storage of information over the Internet. Every customer has the right to access, modify, rectify and oppose any personal data concerning him or her at any time. To exercise this right, simply contact the DPO at contact@solutionscitoyennes.com, indicating your full name and address.

Article 11.5. Rights of the owner of the data collected

In application of the regulations applicable to personal data, each user has the right to question, access, modify, oppose and rectify, for legitimate reasons, the collection and processing of his or her personal data. It is possible to request that this data be rectified, completed, clarified, updated or deleted. These rights may be exercised by writing a signed letter to RT&C, 6 rue Rockefeller – CS 60013 – 51725 Reims Cedex or an e-mail to the following address: accueil@reims-tourisme.com, enclosing a copy of your identity card with your request. The customer may lodge a complaint with the CNIL at any time, in accordance with the procedures indicated on its website(https://www.cnil/fr).

Article 11.6. Clause modification

RT&C reserves the right to modify this privacy policy at any time. If a modification is made to this personal data protection clause, RT&C undertakes to publish the new version on its site, and will also inform users of the modification by e-mail, at least 15 days before the effective date.

Article 11.7. Opposition to cold calling

You have the option of registering on the opposition to cold calling list on the following website: http: //www.bloctel.gouv.fr/.

Article 12 – Language of the contract

These terms and conditions of sale are written in French. Should they be translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.

Article 13 – Insurance

Our professional liability insurer covers us against the financial consequences of professional liability as set out in articles L. 211-16 and L. 211-17 of the French Tourism Code. We also cover damage caused to travellers, service providers or third parties as a result of faults, errors of fact or law, omissions or negligence committed during the offer, organization and sale of our services, whether by us or by our agents, employees or non-employees. The customer undertakes to hold and keep up to date his civil liability insurance to cover any damage he may cause. We do not offer compulsory or optional insurance.

Article 14 – Minors

When minors, unaccompanied by a parent or other authorized person, travel on the basis of a contract for tourist services including accommodation, RT&C must provide information enabling direct contact to be established with the minor or the person responsible for the minor at the minor’s place of stay.

Article 15 – RT&C’s liability

Article 15.1 – Automatic liability

With the exception of the sale of its boutique products, RT&C is fully responsible for tourist services provided by service providers and contracted under these general terms and conditions of sale. RT&C may, however, exonerate itself from all or part of its liability by proving that the damage is attributable either to the Client or to a third party unrelated to the provision of the travel services included in the contract and is of an unforeseeable or unavoidable nature, or to exceptional and unavoidable circumstances. Both the organizer and the retailer are responsible for the proper execution of all travel services included in the contract, in accordance with article L. 211-16.

Article 15.2. Limitation of RT&C’s liability

In accordance with article L 211-17, IV of the French Tourism Code, the amount of any damages that RT&C may be ordered to pay to the Client for any reason whatsoever shall be limited to three times the total price of the services, excluding taxes, with the exception of personal injury and damage caused intentionally or by negligence.

Article 16 – Exceptional and unavoidable circumstances

Any event that creates a situation beyond the control of either the professional or the traveller, the consequences of which could not have been avoided even if all measures had been taken, thus preventing the performance under normal conditions of their obligations, are considered as grounds for exoneration from the obligations of the parties and lead to their suspension.

Article 17 – Passenger assistance

RT&C is responsible for the proper execution of the contract. In this context, if the Client encounters difficulties, RT&C will provide appropriate assistance as soon as possible, taking into account the circumstances of the case. RT&C shall be entitled to charge a reasonable fee for such assistance if such difficulty is caused intentionally by the traveller or by the traveller’s negligence. The price charged will not exceed the actual costs incurred by the organizer or retailer.

Article 18 – Accessibility

Despite our best efforts, some services are not accessible to people with reduced mobility, in particular certain itineraries (bike rental, segway rental), certain visits to winegrowers’ cellars (although up to date with the 2005 law on accessibility) and boat and hot-air balloon rides.

Article 19 – Settlement of disputes

Article 19.1. Applicable law

These terms and conditions are governed by French law. This applies to both substantive and formal rules.

Article 19.2. Mediation

The Customer may send any complaint by post to RT&C or by e-mail to the following address: accueil@reims-tourisme.com. The customer may have recourse to conventional mediation, in particular with the Commission de la médiation de la consommation (Consumer Mediation Commission) or with existing sectoral mediation bodies, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute. The customer may also contact the Médiateur du Tourisme et du Voyage on the following website: https://www.mtv.travel/ or at MTV Médiation tourisme voyage, BP 80 303 – 75 823 Paris Cedex 17 in the event that RT&C’s response to the customer’s complaint is deemed insufficient or remains unanswered after 60 days.

Article 19.3. Online sales

In the event that the service has been purchased online by the Customer, the latter is hereby informed that, in accordance with Article 14.1 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, he/she may lodge a complaint and select a dispute resolution body on the following website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR.

Article 19.4. Proof

It is expressly agreed that the data contained in RT&C’s information systems have evidential value with respect to orders, requests and any other element relating to the use of the Site. They may be validly produced, notably in court, as a means of proof in the same way as any written document.

Article 20 – Linked travel services

If, after selecting and paying for a travel service, you book additional travel services for your vacation trip or stay through RT&C, you will NOT benefit from the rights applicable to packages under Directive (EU) 2015/2302 and Article L.211-2 of the French Tourism Code. However, if you book additional travel services during the same visit or contact with RT&C, the travel services will be part of a linked travel service. In this case RT&C has, as required by European Union law, protection to reimburse the sums you have paid it for services that have not been performed due to its insolvency. RT&C has taken out a €30,000 financial guarantee with APST (ASSOCIATION PROFESSIONNELLE DE SOLIDARITE DU TOURISME – 15 AVENUE CARNOT 75017 PARIS) to cover the consequences of the professional civil liability that RT&C may incur in its capacity as a local tourism organization authorized to market tourism products. Travelers may contact this entity if they are denied travel services due to RT&C’s insolvency. Note: this protection against insolvency does not apply to contracts concluded with parties other than RT&C that can be performed despite RT&C’s insolvency.[Website on which to consult the Directive (EU) 2015/2302 transposed into national law https://www.legifrance.gouv.fr/affichCodeArticle.do;jsessionid=B6B56671A….

Special conditions DINNER IN THE SKY service

The purchase of a ticket for “Dinner in the Sky” commits the customer to the following special conditions:

1. The ticket is valid only for the performance on the date and at the time indicated. Any falsification of this ticket will result in prosecution.
2. The service ordered by the customer is an event which obviously involves a certain amount of risk inherent in its nature. By placing an order, the customer accepts the nature of this risk. The service consists of participation in a lunch, master class or dinner which, weather and safety conditions permitting, will take place around a table of 22 guests raised several dozen meters into the air. If necessary, dinner will be served on the ground in a tent with the chef. Should the dinner take place on the ground, no refund will be given. During the meal, guests will be harnessed and will not be allowed to leave their seats for the duration of the meal (approx. 1h30). People prone to vertigo or who need to move at intervals of less than 2 hours are not allowed access to the gondola.
3. Tickets cannot be cancelled by the customer. Tickets cannot be reimbursed, even in the event of loss or theft, nor can they be taken back or exchanged, except in the event of cancellation by the organizer, the Mille & Un ! association. In the event of cancellation by the organizer on the date and at the time indicated on the ticket, the organizer offers to refund the ticket. No other expenses (transfers/airplanes/accommodation/restaurants) may be claimed/refunded. No duplicate tickets will be issued, even in the event of loss or theft. In the event of the cancellation or modification of the date, time or location of the event for which you have booked, you accept that the organizer, insofar as possible, may use the contact details you entered at the time of booking to keep you informed of how to proceed.
4. Under no circumstances can the organizer, the Mille & Un ! association, be held liable for any damage or injury caused to third parties. The same applies to any theft or loss that may occur before or during the journey for which this ticket is issued.
5. Passengers are required to dress appropriately and to comply with the organizer’s instructions on boarding, disembarking and during the journey.
6. Smoking is prohibited on board the nacelle. No food or beverages other than those served on board. The menus prepared and served by the Chefs are white menus. Any allergies or special dietary requirements not specified at the time of booking cannot be taken into account by the chefs.
7. All prices include VAT. Lunch – 370€ / Master Class – 150€ / Dinner – 370€.
8. The organizer cannot guarantee the Chefs who will be providing services on the 4 dates. The organizer reserves the right to replace the Chef in the event of the Chef’s unavailability. No reservations or other expenses can be claimed/refunded due to this change (transfers/airplanes/accommodation/restaurants).
9. The customer agrees to abide by the participants’ rules and regulations in force, particularly with regard to indiscipline, alcoholism, drugs, event-specific instructions, etc. The customer may be held liable for any damage or loss resulting from non-compliance with these regulations.
10. The customer irrevocably accepts that the image rights to any photos taken during the event are assigned to the organizer, who may use them for any purpose whatsoever. The same applies to personal data, for the purposes of the event only.
11. It is essential to be present in good time at the reception area to guarantee your access to the event. No refunds will be given for no-shows or late arrivals.